Samsung washer won’t spin / Ub, UE or Ur
Samsung imbalance troubleshooting starts with load distribution and washer leveling.
What this guide covers
Error codes: UB, UE, UR · Symptoms: Won’t spin / keeps going out of balance
This guide follows a structured decision tree built from manufacturer troubleshooting information. It does not assume that the most commonly replaced part is the failed part, and it does not show an exact-fit replacement part unless model compatibility has been independently verified.
Continue this exact diagnostic
Safe troubleshooting sequence
Start with the observations and external checks that can be verified without opening energized assemblies. The interactive version asks these in order and changes the path based on your answers.
- Check the load distributionSamsung says unbalanced-load codes often mean laundry has collected unevenly in the tub.
- Check washer stabilityAn unlevel or unstable washer can reduce spin speed and contribute to imbalance.
- Is this happening repeatedly?A one-off Ur retry can be normal; repeated failures on ordinary loads deserve more attention.
What the answers can lead to
Rearrange the load and restart
The current load distribution matches Samsung's documented unbalanced-load condition.
Evidence strength: Strong
Level and stabilize the washer
Samsung specifically recommends checking that all four feet have solid contact with the floor.
Evidence strength: Strong
A one-time Ur retry may not indicate a fault
Samsung notes that Ur can simply indicate the washer is adding water and trying to rebalance the load before spinning again.
Evidence strength: Strong
Repeated imbalance on normal loads needs diagnosis
With load distribution and leveling addressed, repeated failures can require model-specific inspection.
Evidence strength: Moderate
When professional diagnosis is the safer next step
With load distribution and leveling addressed, repeated failures can require model-specific inspection.
Appliance Verdict stops before energized electrical testing, gas-system work, sealed-system work, and other checks that can create unnecessary risk. A technician can use the model, issue, and completed checks from the interactive diagnostic as a starting point.
Repair or replace?
A diagnosis and a repair decision are different questions. Once you have a real repair quote, compare the total repair cost with the all-in price of a comparable replacement. Warranty or protection-plan coverage, appliance age, reliability history, efficiency, and likely future repairs can all matter. Appliance Verdict’s interactive result includes a transparent cost comparison rather than a black-box replacement recommendation.
Manufacturer sources
Samsung Support · Samsung Support
Dataset reviewed through 2026-09-11. Appliance Verdict is independent and is not endorsed by the manufacturers cited. Always follow the exact owner or service documentation for your model.
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