Kenmore 790 range F011: stuck keypad key
Sears PartsDirect says F011 means the control detected a key held for 30 seconds or longer.
What this guide covers
Error codes: F011
This guide follows a structured decision tree built from manufacturer troubleshooting information. It does not assume that the most commonly replaced part is the failed part, and it does not show an exact-fit replacement part unless model compatibility has been independently verified.
Continue this exact diagnostic
Safe troubleshooting sequence
Start with the observations and external checks that can be verified without opening energized assemblies. The interactive version asks these in order and changes the path based on your answers.
- Check the keypad externallyA physical object or a held key can trigger F011.
What the answers can lead to
Remove the external obstruction
A continuously pressed key can create F011.
Evidence strength: Strong
Press Stop once to clear the display
Sears says the Stop key can clear F011 when the keypad is no longer being pressed.
Evidence strength: Strong
F011 persists with no key being held
The remaining documented checks involve the touch panel, interface board, or wiring.
Evidence strength: Strong
When professional diagnosis is the safer next step
The remaining documented checks involve the touch panel, interface board, or wiring.
Appliance Verdict stops before energized electrical testing, gas-system work, sealed-system work, and other checks that can create unnecessary risk. A technician can use the model, issue, and completed checks from the interactive diagnostic as a starting point.
Repair or replace?
A diagnosis and a repair decision are different questions. Once you have a real repair quote, compare the total repair cost with the all-in price of a comparable replacement. Warranty or protection-plan coverage, appliance age, reliability history, efficiency, and likely future repairs can all matter. Appliance Verdict’s interactive result includes a transparent cost comparison rather than a black-box replacement recommendation.
Manufacturer sources
Dataset reviewed through 2026-09-11. Appliance Verdict is independent and is not endorsed by the manufacturers cited. Always follow the exact owner or service documentation for your model.
Browse reviewed range / oven error codes →
Browse all Kenmore troubleshooting guides →